Introduction

The terms and conditions set forth herein reflect Fort Worth Auto Detail's policy with respect to each of its customers. All customers of Fort Worth Auto Detail agree to be bound by the terms and conditions set forth below.

Our philosophy is to offer a stress-free detailing experience for our customers.

Your vehicle and performing proper detailing techniques is our first priority. We will not perform any service that shows potential to cause harm or damage your vehicle. Prior to Fort Worth Auto Detail performing services on your vehicle, you, the owner, will advise us of any cosmetic or mechanical issues that would prevent us from completing the detail.

These may include low battery, trunk permanently shut, windows do not roll down, etc…

If your vehicle poses a potential threat to our health and/or safety, please let us know. If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in the vehicle, you must let your detail technician know prior to your detail. You will be held responsible for any health and/or safety issues arising from your vehicle.

Clause 1

A) If the client has scheduled an appointment at Fort Worth Auto Detail location (12015 Bella Italia Drive Fort Worth TX 76126), please understand that Fort Worth Auto Detail does not have a waiting room so clients must arrange to drop off the vehicle.

Clause 2

A) Fort Worth Auto Detail requires payment to be made in full upon completion of service. If the client is not present, Fort Worth Auto Detail will send an invoice via email that must be paid in full the same day. Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

Clause 3

A) Fort Worth Auto Detail requires a 24-hour notice to reschedule any booking/detailing service. Failure to do so will result in a $50 rescheduling fee.

B) Fort Worth Auto Detail requires a non-refundable deposit of 20% of the service due at the time of booking.

C) Fort Worth Auto Detail reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the client know.

D) Fort Worth Auto Detail reserves the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.

Clause 4

A) The client agrees for any and all photos taken of the vehicle to be shared on social media including but not limited to Facebook, Instagram, Twitter, Youtube, etc. Fort Worth Auto Detail will not share any customer information including license plate, address, name etc. as a result of the pictures without express written consent from the client.

B) The client agrees to allow Fort Worth Auto Detail to film, record, and/or capture their reactions at the completion of service. If the client wishes to restrict the use of their media content for promotional purposes, the client must let Fort Worth Auto Detail now prior to starting service.

Clause 5

A) Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing.

B) If areas such as the center armrest storage or glove compartment are not cleared, Fort Worth Auto Detail will not be able to clean them due to the client's private personal belongings.

C) Due to child safety Fort Worth Auto Detail will not remove or replace car seats under any circumstances. Fort Worth Auto Detail asks that our clients remove car seats and booster seats prior to service. Should the car seat be left in the vehicle, Fort Worth Auto Detail will do our best to clean around the car seat but are unable to guarantee satisfaction under such circumstances.

Clause 6

A) Fort Worth Auto Detail reserves the right to charge each vehicle according to its condition, the type of vehicle, and the client location.

B) Fort Worth Auto Detail reserves the right to amend any price during the detail should it differ from the original price.

C) A minimum 10% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

D) Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming. The removal of either element is not guaranteed with any of our service offerings. However, on most occasions we are successful at removing visual traces of both elements.

Clause 7

A) Fort Worth Auto Detail makes no guarantees when it comes to removal of stains and/or odors from vehicles. Fort Worth Auto Detail aims to please so we always make every effort possible to achieve the desired outcome. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. Fort Worth Auto Detail may consult you on what can and cannot be done in regards to your vehicle's interior.

Clause 8

A) Fort Worth Auto Detail is not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

B) Reimbursement will not be paid for any minor cosmetic damage as a result of detailing your vehicle. Reimbursement will be paid for any major damage caused to your vehicle as a result of our gross negligence or willful misconduct. Fort Worth Auto Detail will approve the body shop and/or vendors before issuing any reimbursement.

C) If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.

D) Each customer agrees to indemnify and hold harmless Fort Worth Auto Detail, its owners, employees and affiliates from and against any and all liabilities, expenses, damages, and costs, including attorney and legal fees, resulting from any service provided or injury after our services have been completed.

Clause 9

A) The headliner is gently cleaned, however there may be remaining stains. The glue used for headliners will start to release if cleaned more aggressively or with stronger cleaners. Please understand that headliners may not come completely clean due to this reason. If you choose to clean them at your own risk, they may look clean but will sag over time due to the glue being compromised.

Clause 10

A) Fort Worth Auto Detail does not use harsh cleaning products on any interior or exterior areas. All of our products are safe and do not chemically damage carpets, leather, vinyl, plastic, painted, clear coated, or chrome surfaces.

Clause 11

A) Fort Worth Auto Detail is not responsible for baked on brake dust that cannot be completely removed either on the surface or deep within the wheel. Some wheels are beyond cleaning and may need to be repaired or replaced.

Clause 12

A) Bird droppings, bug splatter, sap, and tar will chemically etch into your vehicle's paintwork if left for a period of time. This will result in a deep chemical mark on the paintwork that may need additional work to safely remove. In some cases the mark cannot be removed completely without comprising the clear coat.

Clause 13

A) Exterior black or gray, textured or smooth trim pieces may be beyond restoring and will have to be replaced. Fort Worth Auto Detail will make every effort possible to restore the plastic to its original color.

Clause 14

A) Fort Worth Auto Detail respects your time and personal property and will be polite and courteous at all times.

B) However, Fort Worth Auto Detail reserves the right to refuse, deny, or continue with any service if Fort Worth Auto Detail deems the client to be unreasonable.

C) Fort Worth Auto Detail will not tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered.

Clause 15

A) For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from a distance.