We require a minimum 24 hours notice to change or cancel an appointment. A hold for the full amount of your scheduled appointment may be placed on the provided credit/debit card 24 hours prior to your appointment. An appointment is defined as one (1) scheduled car. Bookings with multiple cars will be subject to multiple cancellation fees (i.e. A $500 booking with 5 appointments at $100 each canceled after the approved timeframe can be subject to a $250 cancellation fee). If you wish to change your appointment with less than 24 hours notice, you will have the following 3 options: * Reschedule your appointment at no additional cost to you. Though you will be charged for your appointment at the time of rescheduling, you may pick another day and time for Ray’s Complete Auto Care to perform the detail. * Cancel your appointment with a cancellation charge. The hold will be released on your card and you will be charged the cancellation fee on the same card for canceling within 24 hours. This option is valid up to six (6) hours before your scheduled appointment. Cancellations with less than six (6) hours notice are only given options 1 or 3. An appointment is not considered cancelled until the customer has confirmed the cancellation with Ray’s Complete Auto Care representative. * Convert your scheduled appointment to a gift card. If circumstances have changed (i.e. you sold your car and no longer have it), you may convert the full amount of your scheduled appointment to a gift card for later personal use or to give as a gift. Ray’s Complete Auto Care reserves the right to withdrawl this option for fleet vehicle/business vehicle bookings. There are NO GUARANTEES of bringing your vehicle back to a specific condition (i.e. Show Room New)